Job Description

Join our luxurious spa team and become part of creating exceptional guest experiences in the heart of beautiful Ashland! We're seeking a professional, detail-oriented Spa Front Desk Agent to serve as the first point of contact for our valued guests.

About the Role

As our Spa Attendant / Front Desk at the Waterstone SPA, located in downtown Ashland you'll be the welcoming face of our serene spa environment, managing guest appointments, handling payments, and ensuring smooth operations. This position offers the opportunity to work in a prestigious hotel while developing valuable hospitality skills.

Key Responsibilities

• Provide exceptional guest service and maintain a welcoming spa atmosphere
• Greet guests with a friendly and professional demeanor
• Manage spa appointments, bookings, and guest profiles
• Handle telephone inquiries and spa service reservations
• Process payments and maintain accurate cash handling procedures
• Promote spa services, treatments, and special promotions
• Monitor and maintain spa inventory
• Maintain the tidiness and clam atmosphere of the lobby and retail space
• Assist with spa laundry and general upkeep
• Support Spa staff and practitioners with daily operations
• Coordinate with team members to ensure seamless service delivery

Required Qualifications

• High school diploma or GED
• 1-3 months of related experience (customer service, hospitality, or spa)
• Strong computer skills, including reservation systems and Microsoft Office
• Excellent verbal and written communication abilities
• Basic mathematical skills for handling transactions
• Ability to multitask and stay calm under pressure
• A positive, team-oriented attitude
• Professional appearance and positive attitude
• Availability for weekends and some weekday shifts.

Physical Requirements

• Ability to stand for 6-8 hours per day
• Capable of lifting/moving up to 25 pounds
• Manual dexterity for computer work and handling items

What Makes a Great Candidate

• Exceptional customer service orientation
• Strong attention to detail
• Ability to maintain composure in fast-paced situations
• Excellent problem-solving skills
• Team-oriented mindset
• Adaptable to changing priorities

Why work for us?

• A Retirement plan through the company sponsored 401k plan which includes a company match
• Local Discounts at our other properties - We work with properties all over the Portland Metro area, as a member of our team you have the opportunity to receive special discounts some of our properties (discounts on parking, meals, staycations and fitness/racquet facilities)
• Paid Time Off (Paid sick time for all employees, PTO for Full Time Employees)
• Great EAP Benefits, day one! - As a member of our team you will have access to an array of benefits and resources starting on your first day, including 3 Free Counseling Sessions, Access to Gym Memberships & On Demand Fitness Class Discounts Free Confidential Legal Advice and so much more!

About Ashland Springs Hotel

Located in charming Ashland, Oregon, our historic hotel offers guests a luxurious retreat. Our spa provides a peaceful sanctuary where guests can relax and rejuvenate, and we're looking for someone who shares our commitment to excellence.

To Apply: Qualified candidates who are passionate about customer service and the spa industry are encouraged to submit their resume.

**We are an equal opportunity employer, and all qualified applicants will be considered for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status.

Compensation details: 17-17 Hourly Wage

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