Job Description

Job Description

Job Description

Salary: DOE

Frontline Call Center is now seeking qualified applicants to work  from home!

Temporary Job from now through December 31st

NOTE:  Please review the Job, Tech, and Qualification Requirements below before you apply, must have the requirements in order to qualify for an interview. 

PLEASE DO NOT APPLY MULTIPLE TIMES AS IT WILL NOT PROVIDE MORE CHANGES AND WILL CREATE A BIGGER DELAY IN GETTING TO YOU.

**Frontline is currently ONLY hiring in these states: AR, CO, MI, NC, OH, PA, SC, TX, UT, VA & WA. Must reside in the U.S.**

We have Openings for Dedicated Support Supervisor -

Are you looking to work for a progressive customer service team that utilizes technology to interact and solve problems every day? At Frontline Call Center we embrace technology while providing first-class customer service. All from the comfort of your own home with benefits provided. If you feel that you would be a good fit for our team, please review further.

Job Description

As a dedicated Supervisor, Patient Support would have the responsibility to monitor team activity and effectiveness, manage queues in the Call Center Software as unexpected increases/decreases in volumes dictate, update FAQs as required, handle escalations, expedite tickets issued by the team, and assist in training

Required Qualifications

• Must have Manager/Supervisor Experience
• Must have Healthcare Pharmacy Experience
• Call center experience.
• Customer service experience.
• Experience in a high call volume environment.
• Excellent verbal and written communication skills.
• Ability to deal with upset customers and de-escalate the situation.
• Exceptional attention to detail and ability to multitask.
• Ability to work under pressure and appropriately prioritize responsibilities.
• Ability to work independently with minimal supervision.
  
• Ability to navigate through multiple systems with your computer.
• Technical abilities sufficient to install/uninstall programs and troubleshoot your own equipment.

Preferred Qualifications

• Previous experience working remotely.
  

Job Requirements

• Must be available to train on weekdays.
• Training takes place during the daytime hours, approximately 6 am-4:30 pm (PST)
• Must have Open Availability 24/7 to work shifts inside the company's hours of operation.
• Attendance is vital!
• A quiet place to work at home with a locked door. It is critical to prevent background noise on calls by choosing a distraction-free area where callers cannot hear any sounds such as kids, barking dogs, traffic, doorbells, TVs, radios, etc.

Tech Requirements

• Desktop Windows Computer (NO MACs or Chrome Book)
• Processor: Intel i3, i5, i7 or i9 (recent generation)/AMD Ryzen 3, 5, 7, or 9 (recent generation)
• 8GB RAM as a floor, 16GB RAM preferred
  
• Dual Monitor
• A high-quality USB headset
• To be hardwired in at all times
• Minimum internet speeds of:
  • 20Mbps Download
  • 10Mbps upload
  • LESS than 20ms ping stability
    
  • No Spectrum 

Pay

• Pay Rate: DOE

**Frontline Call Center is a W4 employer, we do NOT hire independent contractors**

**Frontline is currently ONLY hiring in these states: AR, CO, MI, NC, OH, PA, SC, TX, UT, VA & WA. T . Must reside in the U.S.**

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