Job Description

DISH, an EchoStar Company, has been reimagining the future of connectivity for more than 40 years. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products, and now we are building America’s First Smart Network™.

Today, our brands include EchoStar, Hughes, DISH TV, Sling TV, Boost Infinite, Boost Mobile, DISH Wireless, OnTech and GenMobile.

Our Technology teams challenge the status quo and reimagine capabilities across industries. Whether through research and development, technology innovation or solution engineering, our people play vital roles in connecting consumers with the products and platforms of tomorrow.

We are seeking a highly skilled Senior Manager to lead our operational support team responsible for middleware technologies and site reliability. The ideal candidate will possess deep expertise in middleware technologies such as webMethods, GemFire, Apache Tomcat, Apache and Kafka, along with a strong background in site reliability engineering. The role requires strategic thinking, effective leadership, and hands-on technical proficiency to ensure the stability, scalability, and performance of our critical systems. Familiarity with Kubernetes and docker cluster management is considered a significant advantage.

Key Responsibilities:

• Leadership:
• Provide strategic direction and leadership to the operational support team
• Foster a culture of collaboration, innovation, and continuous improvement
• Mentor and develop team members to enhance their skills and capabilities
• Establish and track key performance indicators (KPIs) to measure team effectiveness

• Middleware Technologies Management:
• Oversee the configuration, deployment, and maintenance of middleware technologies including webMethods, GemFire, Apache Tomcat, Apache and Kafka
• Ensure high availability, reliability, and performance of middleware platforms
• Implement best practices for monitoring, troubleshooting, and optimization of middleware systems
• Collaborate with development teams to design and implement scalable and efficient middleware solutions

• Site Reliability Engineering:
• Lead efforts to enhance the reliability, availability, and performance of production systems
• Implement robust monitoring and alerting mechanisms using tools such as Logz.io and Dynatrace
• Drive incident management and resolution processes to minimize downtime and service disruptions
• Develop and maintain disaster recovery and business continuity plans for critical systems

• Cross-functional Collaboration:
• Work closely with other teams including development, infrastructure, and security to align operational objectives and priorities
• Participate in architecture reviews and contribute insights to optimize system design and performance
• Collaborate with vendors and external partners for contract renewals and to evaluate new technologies and solutions

• Continuous Improvement:
• Identify opportunities for automation, optimization, and efficiency gains in middleware and site reliability operations
• Lead initiatives to streamline processes, reduce manual efforts, and enhance system resilience
• Stay abreast of industry trends and emerging technologies related to middleware and site reliability engineering

Education and Experience: 

• Bachelor's degree in Computer Science, Engineering, or related field
• Master’s degree preferred 
• Proven experience (6+ years) in managing middleware technologies such as webMethods, GemFire, Apache Tomcat, Apache and Kafka

Skills and Qualifications:

• Strong background in site reliability engineering with expertise in monitoring, alerting, incident management, and disaster recovery
• Experience with Logz.io and Dynatrace or similar monitoring and observability tools
• Familiarity with containerization and orchestration platforms, with experience in Rancher being a plus
• Excellent leadership, communication, and interpersonal skills.
• Ability to thrive in a fast-paced and dynamic environment, prioritizing tasks effectively and driving results
• Strong analytical and problem-solving abilities, with a proactive and collaborative approach to addressing technical challenges

We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits.

The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location. Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check.

The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.

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