ServiceNow Developer (ITAM) Job at Resonaite, Canada

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  • Resonaite
  • Canada

Job Description

Job Description

Our client in the public sector is seeking a ServiceNow Developer with expertise in IT Asset Management - HAM and SAM and IT Service Management (ITSM) processes to enhance service delivery, asset lifecycle visibility, and compliance.

Duration: 1 year with 1 year extension option

Location: hybrid 2d/week Toronto

Responsibilities:

  • Maintain and Develop the Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.
  • Support end-to-end asset lifecycle tracking from procurement to retirement.
  • Implement and manage asset normalization, license reconciliation, and compliance reporting.
  • Assist in HAM /SAM Pro configurations including onboarding of publishers, models, entitlements, and reclamation rules.
  • Support core ITSM modules: Incident, Change, Request, and Knowledge Management.
  • Configure workflows, business rules, SLAs, and UI policies to align with organizational ITIL processes.
  • Assist in integrations, automating service request fulfillment and incident resolution via catalog items and Flow Designer.
  • Collaborate with support teams to improve MTTR, first-call resolution, and user satisfaction.
  • Scripting capabilities using JavaScript, Glide Record, and Script Includes.
  • Automation through Flow Designer, Business Rules, Scheduled Jobs, and Notifications.
  • Additional Good to have: As Event management Module in ITOM is coming up this year
  • Setup and tuning of Event Rules, Alert Rules, and Alert Correlation policies.
  • Configuration of impact mapping and CI relationships for real-time health monitoring.

Requirements

  • 5+ years of experience in ServiceNow ITIL processes, particularly in Hardware and Software Asset Management, Change Management, and Incident Management.
  • Proficient in developing and configuring core module (e.g. Asset Management, etc.) and integrating ServiceNow with other enterprise systems.
  • Expertise in Hardware Asset Management (HAM) and Software Asset Management (SAM) modules.
  • Configuration of asset lifecycle stages (receive, deploy, maintain, retire).
  • Integration of asset discovery sources to have the CMDB updated and healthy.
  • Configuration of software models, entitlements, license metrics, and reclamation rules.
  • Management of Asset Normalization and data compliance using Content Library and Normalization Data Services (NDS).
  • Implementation of barcode/RFID integrations and automated stockroom workflows.
  • Scripting & Automation: Scripting capabilities using JavaScript, Business Rules, Client Scripts GlideRecord, and Script Includes.
  • Integration experience and Automation through Flow Designer, Scheduled Jobs, and Notifications.
  • Experience in development of ServiceNow workflows and forms of various complexity (ranging from simple to complex) as required.
  • Proficient in ServiceNow reporting and creating custom dashboards, performance analytics, and reports.
  • Strong understanding of data governance principles and best practices.
  • Proficiency in ServiceNow’s Development best practises.
  • ServiceNow Certified Application Developer (CAD) is required.

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