Job Description

Job Description

Job Description

PURPOSE : The Service Manager will have responsibility for overseeing assigned branch, which includes the growth and development of assigned employees in accordance with Agri-Service’s core values and the delivery of brand promise to customers. Support functions to ensure the timeliness of pricing, goodwill, warranty, and technical communication. Also, works with the Parts and Sales Departments as needed to ensure quality customer experiences. The Service Manager will have responsibility for shop supplies, tooling, cost control measures and building maintenance related to shop areas and any other applicable miscellaneous items associated with the local service area.

SAFETY:

· Report all incidents immediately.

· Actively cares for and advocates safety at Agri-Service.

· Adheres to all applicable safety policies, procedures and standards.

· Holds regular safety meetings with service team.

· Prepare and participate in incident investigations as needed.

· Attend all safety trainings both in person and virtual.

· Ensure work site inspections and vehicle inspections are completely as required.

· Hold direct reports accountable for adhering to safety policies.

· Recognize and promote employees demonstrating safe behaviors.

· Discuss safety and the importance of it at each team meeting/gathering.

· Promote the Safety Culture of Agri-Service.

· Advocate and exemplify safety and safe working habits using proper safety equipment not limited to hand, face, ear and eye protection. (PPE)

· Follows company safety policies and procedures on the jobsite, promotes safe behavior with our customers.

· Maintains a clean office environment.

· Ensures Service vehicles/industrial vehicles/cranes are inspected as required.

· Ensures equipment under repair is in a zero-energy state after servicing (Lock out Tag Out).

· Handles chemicals in accordance with the Safety Data Sheet (SDS).

· Operates cranes within manufactures guidelines, understands the crane’s lifting capacity.

· Uses correct tooling, performs tool inspections regularly, follows tools instructions and cleans as needed.

· Assists in Job Hazard Analysis (JHA) of location and equipment, looks to eliminate or reduce potential hazards.

· Identifies potential safety concerns on all makes and types of equipment through walk around inspections and makes corrections as needed.

· Communicates with Safety Liaison and/or Supervisor to identify and address safety concerns.

· Demonstrates commitment to safety with both words and actions.

ESSENTIAL FUNCTIONS:

· Supervises employees. Performs annual performance review and determines compensation increases.

· Provides direct employee feedback and guidance, influences decisions to hire and terminate employees.

· Coaches and advises Service Writer, and Field Service Techs, where applicable and as needed, to ensure positive employee and customer relations, customer care consistent with brand promise, adherence to the work order process, repair quality control issues.

· Assists in employee concerns that impact customer service.

· Manages annual budget. Updates and revises budget yearly in accordance with company guidelines.

· Communicates Service goals to service teams, provides resources and direction, and ensures goals are met.

· Ensure Service Fleet Vehicles are properly maintained.

· Maintains a high level of customer relations and responds to customer inquiries and resolves customer complaints.

· Grows Agri-Service’s position in the markets it serves. Evaluates customers' expectations and demands and analyzes Agri-Service’s ability to meet those expectations and demands. Works with employees to ensure customer needs are being met.

· Ensures warranty, service policy, and goodwill, is addressed and processed within company guidelines.

· Evaluates tool needs and ensures purchases are completed correctly according to Agri-Service’s guidelines.

· Resolve employee and work group problems in a timely manner.

· Works with Service Writer to manage work in progress and ensures timely closing of work orders.

· Maintains good working relationships with staff and other departments.

· Works within and promote corporate vision, mission, and values of the organization.

· Performs other duties as assigned.

KNOWLEDGE, SKILLS, AND ABILITIES:

· Knowledge and use of Microsoft computer products or other comparable systems required.

· Proven conflict resolution skills.

· Proven skills in written and verbal communications, planning, organizing, leadership and interpersonal relationship building.

· Ability to set and manage priorities.

· Must be a self-starter and able to work without supervision.

EDUCATION AND EXPERIENCE:

· Proof of high school diploma or General Education Degree (GED).

· Associate degree and/or Five years of industry supervisory experience required.

· Valid driver's license and acceptable driving record required.

PHYSICAL CHARACTERISTICS:

· Must be able to sit for long periods of time along with walking, standing, climbing stairs, reaching pushing, pulling, learning, and twisting.

· Must be able to lift 50 lbs.

· Must be able to meet all safety requirements for applicable safety policies.

· Note: exposure to extreme fumes, extreme temperatures, high noise level, and dirt.

Note: This role may be exposed to extreme fumes, extreme temperatures, high noise level, and dirt.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. It is not intended to be an exhaustive list of all responsibilities, duties, and skills required of employees in this classification.

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