Job Description
We are currently looking for a Part Time 38 Security Officer II to join our team located at the Texoma Casino.
Summary: Guards and monitors company grounds to prevent theft, violence or other loss of company property. Provides full security services including active patrols, situation de-escalation, apprehension, guarding facility entrances or specific locations, escorting patrons, escorting and monitoring drop team and money carts, preparing reports and some administrative functions including: filing, sorting, organizing, phone calls, data entry and report tracking. Handles moderately complex issues and problems and refers more complex issues to higher-level staff.
Responsibilities: * Provides first class customer service - courteous and helpful to all internal and external customer types
- Answers questions in a courteous and professional manner
- Partners with internal and external services as needed to ensure appropriate referral is made
- Greets and engages with a smile
- Determines needs, seeks positive experience and outcomes
* Completes all training and development requirements and participates in continuing education opportunities
* Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains general upkeep of work area and maintains a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
* Maintains knowledge of and follows all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Maintains files, logs, and records
* Communicates via radio per division and position protocols
* Communicates with other team members, departments, guests and management
- Shares general and important information
- Listens to others
- Follows divisional, departmental and organizational protocols
* Maintains confidentiality, security, and integrity of data and information
* Maintains knowledge of and enforce all laws, rules, regulations, policies and SOPs for assigned area, e.g. MICS, TICS, hospital standards, health codes, food sanitation, accounting principles, etc.
* Prepares incidents reports
* Monitors and ensures the safety of guests, employees and tribal assets based on assigned duty station:
- May guard facility entrances - controlling access and alarming others as necessary
- Escorts patrons or guests
- Escorts/monitors drop team and money carts when assigned to gaming facility
- May prepare temporarty visitor IDs
- Responds to security breaches
- Executes internal and external patrols of assigned areas and locations
- Monitors opening and closing machines for routine repairs and maintenance when assigned to gaming facility
* Follows guidelines to protect guests and employees in emergency situations such as inclement weather, fire, active shooter, etc.
* Handles moderately complex issues and problems and refers more complex issues to higher-level staff, direct supervisor or next level manager
* Performs all other duties as assigned
Competencies: Essential:
* Able to follow instructions, both written and oral
* Ensures compliance
* Able to adhere to all scheduling and attendance requirements
* Maintains strict confidentiality in all matters
* Ability to handle difficult customers and situations
* Must be detail-oriented
* Honesty, truthfulness, reliability, accountability
* Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
* Organizes work and assigned area logically and orderly
* Works well within a team
* Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
Nonessential:
* Good driving record and be insurable by the Chickasaw Nation
Skills: Essential:
* Basic Computer skills
* Must be able to operate a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)
Nonessential:
* Proficient in use and non-use of firearms
Experience: Nonessential:
* 1 year directly related experience
Education: Essential:
* High School, GED or Equivalent
Credentials: Essential:
* Must be over 18 years old
* Pass gaming background check
* Pass general background check
* Pass Indian Child Welfare background check
* Phase I
* Phase II
Nonessential:
* Must be 21 years of age or older
* Phase IV unless prohibited (e.g. Hospital)
* Standard Driver's License
* Gaming license or permit as required by assigned position
Working Conditions: Essential:
* May work where cigarette smoking occurs
* Bright and Flashing lights
* Casino
* Fast-paced
* Noisy
* Mix of office/non-office settings
* Team-oriented
* Computers, printers, phones
* Hand-held radios
* May be required to deal with situations that are potentially dangerous
* May have to subdue violators
* May be required to de-escalate argumentative, hostile or similar situations
* Sometimes bend, kneel, stoop, push, reach
* Sometimes climb stairs
* Use computer up to 25% of shift
* Hand-eye coordination, reach and grasp
* Listening and hearing ability
* Sometimes lift and or carry up to 50 lbs
* May be required to run
* Sitting up to 75% of shift
* Standing up to 100% of shift
* Visual acuity for detail, distance, color, depth perception
* Walking up to 75% of shift
* May work day shift
* May work evening shift
* Must be flexible with work schedule
* May work holidays
* May work night shift
* May be on-call
* May work rotating shifts
* May work weekend shift
Nonessential:
* Multi-gear bicycle
* Minor injuries, e.g. muscle aches, scratches, cuts or burns
* Car, van, light truck The Chickasaw Nation
Job Tags
Holiday work, Flexible hours, Shift work, Rotating shift, Weekend work, Day shift, Afternoon shift,