Job Description

The Sales Development Representative (SDR) Manager will play a critical role in driving the success of InvoiceCloud’s sales team by leading and developing a high-performing team of SDRs. This individual will oversee the team’s efforts to generate and qualify leads, ensuring a robust sales pipeline to meet the company’s growth objectives. The SDR Manager will work closely with sales leadership to develop effective strategies, optimize processes, and foster a collaborative and results-driven environment.

Key Responsibilities:

Team Leadership & Development

• Recruit, onboard, and train new SDRs, ensuring they have the tools and knowledge to succeed.
• Coach and mentor team members to achieve individual and team goals.
• Conduct regular performance reviews, providing constructive feedback and actionable plans for improvement.

Sales Pipeline Management

• Collaborate with sales and marketing teams to define target market segments and lead generation strategies.
• Monitor and analyze SDR performance metrics, such as call volume, lead conversion rates, and pipeline contribution.
• Ensure timely and accurate lead qualification and handoff to the sales team.
• Process Optimization
• Identify and implement best practices for prospecting, outreach, and lead nurturing.
• Utilize CRM and other tools to track team activities and maintain accurate records.
• Regularly review and refine outreach scripts, email templates, and call strategies.

Collaboration & Communication

• Act as a liaison between SDRs and other departments, including marketing, sales, and operations.
• Provide regular updates to leadership on team performance and market trends.
• Partner with marketing to align on campaigns and ensure a steady flow of high-quality leads.

Qualifications:

• Bachelor’s degree in business, marketing, or a related field preferred.
• 5+ years of experience in a sales or SDR leadership/manager role, preferably within SaaS or fintech.
• Proven track record of building and managing high-performing teams.
• Strong understanding of sales development strategies, tools, and metrics.
• Excellent communication, coaching, and interpersonal skills.
• Proficiency in CRM software (e.g., Salesforce) and sales engagement platforms.
• Ability to work in a fast-paced, dynamic environment with a focus on continuous improvement.

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