Job Description

Are you an experienced and highly driven Service Sales Manager in the scientific space looking for an exciting new opportunity? If so, come join the Oxford Instruments Team! 

At Oxford Instruments, we enable the world’s leading industrial companies and scientific research communities to image, analyse and manipulate materials down to the atomic and molecular level. With a sixty-year history, and fourteen Queen’s Awards for Enterprise, our world-class products and technologies are helping our customers to address the greatest challenges of the 21st century.

How we work

We’re committed to being the leading provider of high-tech products and services for the world’s most important industrial and scientific research communities. Our people are vital to our success. We strive to offer the opportunities that will attract, motivate and retain the very best talent in our sector. This involves creating an inclusive environment and culture, where difference is valued and people are recognized for what they deliver and bring to the team.

Empowering People to Make a Difference

We don’t wait for change to happen. We enable it. That’s why we aim to create the best working environment and culture for our people to thrive. We share the same goals and value diversity of thought, perspective and experience. With a focus on the ongoing development, engagement and wellbeing of our people, we know we will continue to exceed customer expectations and drive change for the future.

About the Opportunity: 

The Regional Sales Manager (RSM)– Service is a key member of the leadership team and responsible for the development and/or implementation of sales strategies for Oxford Instruments (OI) in his/her assigned area which deliver rapid market share and revenue growth. The RSM – Service promotes a performance-based culture and empowers reports to be successful by seeking out coaching and improvement opportunities for team members as well as ensuring the proper structure and resources are available to them to successfully meeting sale goals.

The RSM – Service will report to the Senior Leadership in the Americas, while working very closely with regional and global team members in Sales, Marketing, Product Management, Service, and other departments as required. Where required, this individual will work closely with OEM customers and distributors to promote service revenue opportunity generation channels.

The RSM - Service is responsible for ensuring the sales team is properly managing CRM with all required fields completed, information remaining current and up to date, and sales funnel details (such as close dates and dollars) accurate. Additionally, the RSM will travel as needed, both within and outside of the assigned territory - including internationally, to attend various meetings, trainings, tradeshows, and conventions.

Key Responsibilities:

• Responsible for the achievement of the cumulative and individual Business Unit (BU) regional targets.
• Accountable for the performance of reports and their ongoing development at an individual level.
• Development and execution of a strategic business plans which produces rapid and sustainable growth.
• Provide oversight and coaching to reports including regular skills/needs assessments and feedback sessions.
• Ensure the sales team is highly focused on hunting activities and the identification of new sales opportunities through Territory Action Plans as well as other ongoing daily activities.
• Actively monitor local industry trends and the growing install base to enable proactive development of strategies to exploit opportunities and circumvent threats.
• Monitor CRM to ensure reports are updating data in a “real time” and consistent manner for both leads and opportunities.
• Utilize funnel calls to ensure CRM forecast is accurate at the specific opportunity and month level.
• Actively seek out collaboration opportunities between OI Business Unit sales channels.
• Ensure discounting is kept to a minimum with ongoing sales coaching and engagement at the opportunity level.
• Promote value selling and cross Business Unit sales approaches to fully leverage all OI has to offer.
• Work with the team to cultivate Key Account, Customer, and/or Sector relationships to promote OI solutions.
• Travel with product sales team members and meet with potential/existing customers as well as OEM partners.
• Develop strategic relationships with various 3rd party companies/groups to create new opportunities and strategic partnerships.
• Attend shows and webinars as well as joins relevant associations to increase market awareness and sales.
• Diligently manages business expenses, as well as those of reports, to minimize operation expenses.
• Other responsibilities and duties upon request.

About the Candidate: 

We are looking for a highly driven professional with 5+ years Technical Sales experience in the scientific space, as well as 3-5 years of Sales Management experience, preferably in Service Sales. You will have in depth experience of relevant technologies, customers, and markets. Electron Microscopy, NMR, Raman, and AFM experience is highly preferred.The Ability to travel approximately 15-10% of time, including occasional international travel is required. 

Additional Qualifications: 

• Bachelors Degree in relevant discipline
• Possess a strong sense of urgency.
• Miller Heiman sales training preferred.
• Ability to demonstrate a strong understanding of, and have a successful track record in, service sales.
• Capability to learn technical information quickly.
• Possess a professional toolset enabling immediate results.
• Experience developing and implementing business plans as well as supporting strategies to achieve growth goals.
• Scientific background or knowledge of relevant scientific markets.
• Extensive experience with CRM platforms. Preferably SAP CRM.
• Ability to communicate and operate as a cross-functional team with sales, service, applications, and other departments.
• Possess highly developed commercial understanding.
• Ability to multi-task in a dynamic, fast-paced environment.
• Desire and capability to work well in a team environment.
• Possess the ability and drive to get things done quickly with high levels of energy and resilience.
• Highly organized with a strong affinity for detail.
• Excellent communication skills in various formats (verbal, ppt, excel, etc.).
• Able to accept feedback and modify approach as required.
• Ability to bring teams of people together, creating alignment across functions.
• Willing and able to travel domestically and overseas as required without restriction, subject to normal visa requirements. 
• Ability to build effective working relationships both internally and externally across all parts of the business.

Oxford Instruments Perks and benefits:

• Generous benefit packages - We offer our employees competitive health insurance options, including Medical, Dental, and Vision plans. 
• Our 401k program has options for saving both pre- and post-tax dollars for retirement.
• Paid Time Off (PTO) Work-life balance is a key part of our company culture here at OI, and we know that our employees do their best work when they can take the time they need to rest and recharge. Employees start with 4 weeks of PTO which is accrued each pay period. 
• Holidays - We recognize 12 holidays this year
• In addition to all the standard PTO options, OI proudly offers a generous and progressive paid family leave policy.
• Professional Development - OI supports you and your professional development with $5,250 available in annual tuition reimbursement after 6 months of service.

Applicants must be authorized to work for ANY employer in the US. We are unable to sponsor or take over sponsorship of employment Visa at this time for this position.

Oxford Instruments Company is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, national origin, disability or protected veteran status. EOE/M/F/D/V

This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. If E-Verify cannot confirm that you are authorized to work, this employer is required to give you written instructions and an opportunity to contact Department of Homeland Security (DHS) or Social Security Administration (SSA) so you can begin to resolve the issue before the employer can take any action against you, including terminating your employment. Employers can only use E-Verify once you have accepted a job offer and completed the I-9 Form.

Note to recruitment agencies: Oxford Instruments does not accept agency CV’s. Please do not forward details to our jobs alias, Oxford Instruments employees or any other company location. Oxford Instruments is not responsible for any fees related to unsolicited CV’s

 #LI-EB1

Job Tags

Similar Jobs