Job Description
Description:
Quality Assurance Coordinator
Purpose: The Quality Assurance Coordinator is the primary resource for establishing procedures for ensuring that a consistently high level of quality is maintained in all programs throughout the agency by funding source and accreditation regulations, agency policies, and customer satisfaction.
Responsibilities:
• Participates in internal and external audits, following up on non-conformities and corrective action requests.
• Bachelor’s Degree in a Human Service-related field, five years' experience in human services related to people with disabilities, or a combination of education and relevant work experience equaling five years.
• Previous supervisory and training experience preferred.
• Excellent verbal and written communication skills.
• Ability to communicate effectively, make presentations, and write concise reports for all levels of employees.
• Knowledge of CARF standards.
• Knowledge of Team Building and Total Quality Management philosophies preferred.
• Ability to travel between offices.
Requirements:Quality Assurance:
• Ensure flow of information, including changes in service procedures and funding source and accreditation regulations.
• Serve as an agency-wide resource for problem identification and resolution and grievances.
• Interact with internal and external customers to identify opportunities to improve quality and provide feedback to the leadership team.
• Conduct quality assurance audits of programs agency-wide to ensure programs are consistent with policies, procedures, and regulations and agency standards are maintained.
• Assist with policy and procedure revisions as necessary.
• Participate in external audits and preparation.
• Consult with the management team to resolve quality problems.
• Champion efforts to address non-conformities from internal and external audits.
• Assist in the creation of quality performance metrics, reporting, and improvement targets.
• Coordinate and support the HRC committee.
• Approve or deny and monitor all consumer transitions by state and other regulations.
• Complete Exit Summaries for all outgoing consumers and staff. Training:
• Work with the leadership team to develop specific training to meet the needs identified by auditing.
• Confer with leadership and staff to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives, and technologies.
• Maintain awareness of and coordinate utilization of training resources available through state and state-contracted entities.
• Coordinate annual refresher training for all employees.
• Assist with new hire orientation programs.
• Test trainees to evaluate the effectiveness of training and to measure progress.
Safety :
• Serve as co-chair of the agency safety committee.
• Ensure agency policies and practices comply with OSHA and accreditation regulations.
• Maintain incident reports, including trend analysis. Sycamore Services Team:
• Champion organizational mission, vision, and philosophies.
• Maintain confidentiality of consumer and personnel information and records.
• Other duties as assigned.
Environment :
• 50% Office
• 50% Field
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