Job Description
Description:
Quality Assurance Coordinator
Purpose: The Quality Assurance Coordinator is the primary resource for establishing procedures for ensuring that a consistently high level of quality is maintained in all programs throughout the agency by funding source and accreditation regulations, agency policies, and customer satisfaction.
Responsibilities:
• Participates in internal and external audits, following up on non-conformities and corrective action requests.
• Bachelor’s Degree in a Human Service-related field, five years' experience in human services related to people with disabilities, or a combination of education and relevant work experience equaling five years.
• Previous supervisory and training experience preferred.
• Excellent verbal and written communication skills.
• Ability to communicate effectively, make presentations, and write concise reports for all levels of employees.
• Knowledge of CARF standards.
• Knowledge of Team Building and Total Quality Management philosophies preferred.
• Ability to travel between offices.
Requirements:Quality Assurance:
• Ensure flow of information, including changes in service procedures and funding source and accreditation regulations.
• Serve as an agency-wide resource for problem identification and resolution and grievances.
• Interact with internal and external customers to identify opportunities to improve quality and provide feedback to the leadership team.
• Conduct quality assurance audits of programs agency-wide to ensure programs are consistent with policies, procedures, and regulations and agency standards are maintained.
• Assist with policy and procedure revisions as necessary.
• Participate in external audits and preparation.
• Consult with the management team to resolve quality problems.
• Champion efforts to address non-conformities from internal and external audits.
• Assist in the creation of quality performance metrics, reporting, and improvement targets.
• Coordinate and support the HRC committee.
• Approve or deny and monitor all consumer transitions by state and other regulations.
• Complete Exit Summaries for all outgoing consumers and staff. Training:
• Work with the leadership team to develop specific training to meet the needs identified by auditing.
• Confer with leadership and staff to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, business initiatives, and technologies.
• Maintain awareness of and coordinate utilization of training resources available through state and state-contracted entities.
• Coordinate annual refresher training for all employees.
• Assist with new hire orientation programs.
• Test trainees to evaluate the effectiveness of training and to measure progress.
Safety :
• Serve as co-chair of the agency safety committee.
• Ensure agency policies and practices comply with OSHA and accreditation regulations.
• Maintain incident reports, including trend analysis. Sycamore Services Team:
• Champion organizational mission, vision, and philosophies.
• Maintain confidentiality of consumer and personnel information and records.
• Other duties as assigned.
Environment :
• 50% Office
• 50% Field
...Summary We are hiring for a fulltime nursery worker from 8 to 5. You would be responsible for taking care of children from the ages of 6 weeks to 2 years old. The ideal candidate would have a great personality and great customer service skills. You have to be willing...
...Digital Marketing Specialist The Digital Marketing Specialist is responsible for assisting in the development and execution of digital marketing campaigns and strategies. This role involves coordinating various online marketing activities to drive brand awareness,...
...your career. Job Description Your Responsibilities As an installer, you will be responsible for all aspects of installing company... ...safety guidelines. Products include insulation, fireplaces, gutters, mirrors and shelving, garage doors, windows, shower enclosures...
...:00 AM - 6:30 PM - This position is eligible for a $500 sign-on bonus payable after 90 days of employment! As part of the Thermo Fisher Scientific team, youll discover meaningful work that makes a positive impact on a gl Manufacturing, Operator, Weekend Thermo Fisher...
...ultimately helping to bring new medicines to patients. The company is backed by investors across pharma and tech, including a16z, Sequoia, Sanofi, Thrive Capital, Sam Altman, John Doerr, Spark Capital, SV Angel Growth, and others.You can read more at the following links:Our...