Job Description

Position: Lodge Guest Service Agent
Department: Security
Status: Nonexempt

Starting Wage: $18.00

Full Time Team Member eligible for Medical, Dental, Vision, & Life insurance benefits.   Generous Paid Time Off plan - 401K with Match

Feather Falls Casino is seeking motivated individuals to join the #1 place to work in our area. Come be part of our Security/Customer Service team. Experience the premier place to work in all of Northern California.

We encourage growth and learning.  With your talent and our training and commitment, you will have great success as part of our team and family.  If you are looking for an exceptional working experience, with a vision, commitment and empowerment, you are invited to become a part of California’s Best Team. We offer the Best Wages, Benefits and Experience to our Feather Falls Casino and Lodge family.

We are California’s Best Bet!

Position Purpose
Provides excellent customer service and security for Lodge facilities, guests, and employees to ensure a safe, honest, and pleasant environment for guests utilizing the Lodge Facility.

Essential Duties and Responsibilities include, but are not limited to the following:
•    Provides security services for the Lodge and Lodge parking facilities.
•    Write necessary reports daily to be distributed to the Hospitality and Security Director.
•    Maintain open lines of communication with Lodge and Casino Security Supervisors.
•    Report all pertinent information to supervisors.
•    Ensure guests entering the facility are registered guests.
•    Greet customers and demonstrate excellent customer service.
•    Provide escorts as necessary.
•    Make phone calls to verify whether or not 911 hang ups are legitimate or accidental.
•    Verify accidental or legitimate 911 calls made from guest suites.
•    Assists guests and visitors to safety in the event of emergency or life threatening conditions such as fire.
•    Immediately reports any unusual circumstances that occur or may occur to the Shift supervisor.
•    Provides first aid and/or CPR techniques as necessary.
•    Uses two way radio to communicate with Security Department.
•    Complies with policy and procedural guidelines in performing security functions; reliable in withstanding pressure, force, or stress involved in actual emergencies.
•    Perform other duties as assigned by Director of Security and/or Hospitality Director.
•    Maintains a professional, courteous manner at all times.

Supervisory Responsibilities
None

Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience
Education Level – High School Diploma or GED equivalent required.
Experience – Strong background in customer service
Special Skills – Prior guest safety, security and customer service skills.

Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to communicate effectively with customers and other employees.

  Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  Ability to deal with problems involving several variables in standardized situations.  Ability to define problems, collect data, establish facts and draw valid conclusions.

Certificates, Licenses, Registrations
Class A Gaming License (As provided for a nominal fee with a clean background check)

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  While performing the duties of this job, the employee is frequently required to stand, walk and sit; use hands to finger, handle, or feel; reach with hands and arms; climb, balance, stoop, kneel, crouch, or crawl; and talk and hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.

Work Environment
The work environment characteristics described here are representative of those employees encounter while performing the essential functions of this job.

PM 20

 

Candidates for all positions must be at least 21 years of age and be able to pass a background check and drug screen. Applicants must have a California I.D., a Social Security Card, and a Birth Certificate.

Job Tags

Similar Jobs