IT Support Desk Technician Job at The 20, Cedar Rapids, IA

b25ZcVhjZ1F6NitLYUNxS0FkNDZzSmhqanc9PQ==
  • The 20
  • Cedar Rapids, IA

Job Description

The 20 is looking for a hard-working Information Technology Support Desk Technician to provide remote support to our clients nationwide. The right candidate will be responsible for providing technical support related to computer systems, hardware, software, applications, and more. This person will respond to tickets via a ticketing system, analyze the issues, isolate the problems, and implement the solutions. This person will be comfortable talking on the phone, supporting customers, and have a good general understanding of business technology.

This position is 100% onsite, in-office.

Responsibilities

  • Identify, analyze, and resolve common technical issues, questions, and problems that occur in workstations, mobile devices, operating systems, software, hardware, and peripherals
  • Manage ticket queue to ensure timely resolution
  • Provide customer support using remote connection software
  • Provide thorough documentation on each customer interaction
  • Prioritize ticketing system flow by following SOPs and KB articles for resolution
  • Meet or exceed KPI goals
  • Troubleshooting of the following, though not limited to:
    • Advanced desktop issues
    • VPN connectivity
    • Entry-level server support
    • Hardware issues
    • Line of business support

Requirements

  • IT Fundamentals and A+ certifications, or equivalent professional experience
  • 1+ year of professional help desk experience
  • Strong customer service skills
  • High attention to detail
  • Ability to follow instructions and policies
  • Ability to adapt to changing and fast-moving environments
  • Strong phone skills

Benefits:

  • Medical/Dental/Vision health plans
  • PTO/Sick/Holiday pay
  • Dependent Care FSA
  • Paid Parental Leave
  • Life Insurance 100% Company Paid
  • Incredible company culture
  • Explosive company growth
  • Company sponsored Team Building Events

Physical Demands:

The physical demands below describe the essential job functions needed to complete this job.

  • Consistent hand and finger dexterity necessary to operate computer equipment
  • Consistently required to sit, stand, walk, talk, hear, and see
  • Routine use of hands to type
  • Occasional need to stoop, kneel, crouch, twist, crawl, reach, and stretch
  • Occasional need to walk around the office
  • Consistent vision abilities required; close vision, depth perception, and ability to focus
  • Occasional need to lift and/or move up to 30 pounds

Environmental Conditions:

  • The worker is not substantially exposed to adverse environmental conditions (such as in typical office or administrative work)
  • Work is in an open office environment with steady conversation and interruption

The statements contained in this job description are intended to describe the general nature and level of work being performed by associates assigned to the job. They are not intended to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the individual(s) holding this position. Work involves sitting most of the time. Walking and standing are required only occasionally, and all other sedentary criteria are met.

It is the policy of The 20, LLC. to offer Equal Employment Opportunity to all qualified applicants, regardless of race, color, creed, religion, national origin, sex, age, disability, genetic infuriate, or any other status protected by federal, state, or local laws.

Job Tags

Holiday work, Local area, Remote job,

Similar Jobs

Zs Associates

Business Technology Consultant - Pharma Job at Zs Associates

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here youll work side-by-side with a powerful collective of thinkers and experts shaping life-changing... 

Regal Rexnord

CNC Machinist II - Lathe - 1st Shift Job at Regal Rexnord

Come join our team here in Simi Valley, California. Expected Salary: $25.00 to $31.00 per hour Several factors are considered when extending an offer, including but not limited to, the role responsibilities, candidates work experience, skills and education...

Mosaic

Home Provider - Kansas/Douglas County Job at Mosaic

 ...We are currently seeking home providers in: Lawrence / Douglas County, KS Are you looking for a meaningful work opportunity in your home? Become a Host Home / Shared Living...  ...of the state in which you wish to provide contracted services in Transportation, valid... 

Hillside - a HumanGood community

Certified Nursing Assistant (CNA) AL Job at Hillside - a HumanGood community

 ...resident care. Shifts Available: Full-time 2p-10pm 4 on 2 off rotation Full-time...  ...Certified Nursing Assistant certificate Prior CNA or caregiving experience preferred New...  ...HumanGood, we offer the opportunity to be part of something bigger than yourself on top... 

Red Hawk Solutions LLC

Fiber Optic Technician Job at Red Hawk Solutions LLC

 ...Job Description Job Description Job Summary: We are seeking a skilled and dedicated Fiber Optic Installation Technician to join our team. The ideal candidate will be responsible for installing, maintaining, and repairing fiber optic cables and systems. This role requires...