Job Description

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes, and raising the bar for academic medical centers in the region and around the world.

Join our award-winning IT organization! We offer strong benefits, generous time off and a very competitive 403B contribution.

*Montefiore requires employees to be available to work on-site when required, and to be vaccinated, including for Flu and COVID.

Montefiore IT is actively recruiting talented professionals for our Infor ERP Technology team. Following our recent implementation of Infor FSM, we are building a dedicated team to provide comprehensive support throughout the lifecycle of this essential module.

The Infor ERP Training Manager will be responsible for the planning, development, execution, and continuous improvement of the training programs for all users of the Infor ERP system. You will work closely with cross-functional teams to ensure that training aligns with organizational needs and business objectives. This role will oversee a team of ERP trainers, ensuring they deliver high-quality, role-based training that supports both new and existing users.

In addition to delivering training, you will be responsible for developing a comprehensive training strategy that maximizes user engagement, fosters system adoption, and ensures users are equipped with the knowledge and skills necessary to leverage Infor ERP’s full capabilities. You will also track and measure the effectiveness of training programs to continuously improve and adapt to the evolving needs of the organization.

If you have expertise in managing training for end users of ERP systems, particularly Infor, this is the opportunity to contribute to the success of our operation. 

Responsibilities:

• Develop, implement, and manage the organization’s Infor ERP training strategy to ensure alignment with business goals and user needs.
• Oversee the creation of a comprehensive training plan, which includes onboarding, new feature training, role-based training, and ongoing user support.
• Lead, mentor, and manage a team of ERP trainers, ensuring high-quality delivery of training programs across multiple departments and geographies.
• Set training priorities based on organizational needs, ERP module functionality, and user feedback.
• Design and create training materials, including user manuals, training guides, e-learning modules, and video tutorials, ensuring they are engaging, effective, and tailored to different user roles.
• Develop training content for both technical and non-technical users, ensuring clarity and accessibility for diverse learning styles.
• Collaborate with functional and technical teams to ensure training content is up-to-date with system updates, new features, and business process changes.
• Develop and implement blended learning approaches (e.g., instructor-led, e-learning, hands-on exercises, virtual training) to accommodate diverse learning preferences.
• Lead and deliver high-impact training sessions (in-person, virtual, and on-demand) for end-users across all organizational levels.
• Conduct "train-the-trainer" sessions to empower internal super-users and ensure that training knowledge is passed on effectively to other teams.
• Ensure that training sessions are interactive and practical, with opportunities for hands-on practice and real-world application of ERP processes.
• Work closely with business stakeholders to customize training content that supports specific business needs, such as finance, supply chain, manufacturing, and HR.
• Champion change management initiatives to drive successful ERP adoption and user engagement across the organization.
• Partner with business leaders and project managers to understand business challenges and tailor training programs that address specific user needs.
• Provide post-training support, including troubleshooting, answering questions, and offering refresher sessions to ensure users are confident in utilizing the system.
• Monitor user adoption rates and feedback to continuously refine and improve training content and delivery methods.
• Establish KPIs to measure the effectiveness of training programs, such as user proficiency, training completion rates, and system usage improvements.
• Collect feedback from training participants and stakeholders to assess training effectiveness and identify areas for improvement.
• Use data and feedback to adjust training materials, schedules, and delivery methods to enhance learning outcomes.
• Report on training results to senior leadership, highlighting successes, challenges, and areas of focus for ongoing training initiatives.
• Work closely with IT, ERP functional teams, and business process owners to ensure that training content is relevant, accurate, and aligned with business objectives.
• Serve as the key liaison between the training department and other business functions to ensure training programs are targeted to meet specific needs.
• Maintain strong relationships with external training vendors or consultants as needed to support specialized training needs or initiatives.

Requirements:

• Bachelor’s degree in Information Technology, Business Administration, Education, or equivalent experience
• 7+ years of experience in ERP training, with at least 3 years in a managerial role, specifically related to Infor ERP systems (Infor CloudSuite).
• Proven experience in designing, developing, and delivering ERP training programs, with a focus on adult learning principles and instructional design.
• In-depth knowledge of Infor ERP modules and business processes (finance, supply chain, manufacturing, etc.).
• Experience managing a team of trainers and coordinating large-scale training initiatives.
• Experience with Learning Management Systems (LMS) and e-learning development tools (e.g., Articulate, Captivate, etc.) is a plus.
• Advanced knowledge of Infor ERP systems, particularly Infor CloudSuite.
• Familiarity with ERP system configurations and how to translate system functionality into effective training programs.
• Strong proficiency in creating and managing training content using MS Office Suite (Word, Excel, PowerPoint).
• Experience with virtual training tools and platforms (e.g., Zoom, MS Teams, WebEx) and learning management systems.
• Strong leadership skills with the ability to manage, motivate, and mentor a team of trainers.
• Excellent verbal and written communication skills, with the ability to convey complex technical concepts in a clear, engaging manner.
• Strong organizational and time-management skills with the ability to manage multiple projects simultaneously.
• Ability to collaborate effectively with cross-functional teams and senior management to align training with organizational goals.
• High level of customer service orientation and interpersonal skills.

Desired:

• Infor ERP certifications (e.g., Infor CloudSuite or Infor LN certification).
• Certification in instructional design (e.g., CPLP, ATD, or similar).
• Experience with Agile project management methodologies.
• Experience in change management or business process transformation projects.

Department: Montefiore Information Technology Bargaining Unit:  Non Union Campus:  ELMSFORD Employment Status:  Regular Full-Time Address: 555 Taxter Road, Elmsford
Shift:  Day Scheduled Hours: 8:30 AM-5 PM Req ID: 221228 Salary Range/Pay Rate: $106,012.50- $141,350.00  

For positions that have only a rate listed, the displayed rate is the hiring rate but could be subject to change based on shift differential, experience, education or other relevant factors.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click 

Diversity, equity and inclusion are core values of Montefiore. We are committed to recruiting and creating an environment in which associates feel empowered to thrive and be their authentic selves through our inclusive culture. We welcome your interest and invite you to join us.

Montefiore is an equal employment opportunity employer. Montefiore will recruit, hire, train, transfer, promote, layoff and discharge associates in all job classifications without regard to their race, color, religion, creed, national origin, alienage or citizenship status, age, gender, actual or presumed disability, history of disability, sexual orientation, gender identity, gender expression, genetic predisposition or carrier status, pregnancy, military status, marital status, or partnership status, or any other characteristic protected by law. 

LI-MF1-REDIRECT; SF-DICE-MIT

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