Job Description

The Housekeeping Manager at the American Airlines – The Landing at Skyview 6 is responsible for the operation of the Laundry Department and supporting all areas of the Housekeeping department, under the direction of the Executive Housekeeper.

RESPONSIBILITIES:

• Performs human resource functions for staff, including recruiting, training, scheduling, counseling, and appraising performance.

• Ensure property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to policy.
• Ensure compliance with all housekeeping policies, standards, and procedures.
• Understand the importance of department’s operation on overall property operations.
• Plan and anticipate business needs by reading and interpreting daily/weekly occupancy report.

• Assigns and reviews the work of laundry employees engaged in receiving, washing, ironing, packaging, and delivering laundry to various departments or guests.
• Ensures laundry equipment and facility are in best operating condition, reporting all maintenance concerns and taking action to correct.
• Performs overall supervision of supply areas, and other storage areas by conducting tours of the areas.
• Ensures proper performance of laundry functions (usage of laundry chemicals and equipment) is in complete compliance with OSHA guidelines and requirements.
• Performs monthly and daily inventories of Housekeeping Laundry supplies, linens, and chemicals.

• Ensures proper usage of chemicals and equipment.
• Ensure all team members have proper supplies, equipment, and uniforms.
• Observe behaviors of team members and provide feedback to individuals.
• Assists with the inspection program for all guestrooms, meeting rooms and public spaces.
• Communicate effectively with Front Office as to status of house.

• Maintains and evaluates cleanliness standards according to procedures.

• Communicate areas that need attention and follow up to ensure completion.
• Reports all maintenance concerns. Evaluates the general upkeep of the facility and takes action to correct.
• Participate in departmental meetings and continually communicate a clear and consistent message regarding the departmental goals to produce desired results.

• Respond to and handle guest problems and complaints.

• Communicates effectively with the Executive Housekeeper about activities progress and issues if any.

• Participate in required manager on duty coverage as scheduled.

REQUIREMENTS:  

• Must have employment eligibility in the U.S.
• Strong command of the English language, both spoken and written.
• Demonstrated ability to work collaboratively and communicate effectively, effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds at all levels of the organization.
• Must be proficient in MS Outlook and Excel.

• High school or equivalent education required. Bachelor's Degree preferred, with emphasis in hospitality.
• A minimum of 2 years housekeeping supervisor experience, including laundry operations, in a full-service hotel.
• Must be able to work a variable schedule that allows availability on days, nights, holidays, and weekends based on the demands of the hotel.
• Regularly required to sit, stand, walk, bend and use hands to handle objects, tools or controls.
• Must be able to lift up to 25 lbs. and work the majority of shift on feet.

Immediate Benefits:

• American Airlines Credit Union membership eligible
• Discount Hotel Rooms at MCR hotels
• Employee Assistance Program
• Weekly Paydays

Comprehensive health benefits after 30 days

• Dental insurance
• Vision insurance
• Health insurance
• Health savings account
• Flexible Spending Account
• Disability insurance
• Life insurance
• Employee Assistance Program

Paid Time off benefits after 90 days

• Paid Personal Days
• Paid Sick Days
• Paid Holidays

Retirement Savings Plans after 6 months

• 401(k) + Match
• Roth 401(k)

Our Company

• MCR is the 3rd-largest hotel owner-operator in the United States.
• Founded in 2006, our company has offices in New York City, Dallas, Chicago, and Richmond, Virginia.
• MCR has a $5.0 billion portfolio of 148 premium-branded hotels containing more than 22,000 guestrooms across 37 states and 106 cities .
• MCR has more than 7,000 team members across the country and operates hotels under 9 Marriott brands, 8 Hilton brands and a number of unflagged independent hotels.
• MCR was named  one of  Fast Company ’s 10 Most Innovative Travel Companies of 2020 .
• MCR is a three-time recipient of the  Marriott Partnership Circle Award , the highest honor Marriott presents to its owner and franchise partners, and a recipient of the  Hilton Legacy Award for Top Performer .
• For the TWA Hotel at New York’s JFK Airport, MCR won the  Development of the Year (Full Service) Award at The Americas Lodging Investment Summit (ALIS) , the Urban Land Institute New York Excellence in Hotel Development Award and the American Institute of Architects national Architecture Award, the highest honor given by the AIA

What we offer/What’s in it for you?

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

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