Job Description

**Your web browser (Chrome 88) is out of date.** **Housekeeper/Room Attendant - Hotel**

**Hotel Brand:** Holiday Inn

**Location:** United States, California, Torrance

**Hotel:** Holiday Inn - Los Angeles Gateway - Torrance (TRRCA)

**Job number:** R188543

**Share:**

Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.

At Holiday Inn we want our guests to relax and be themselves which means we need team members to:

* **Be you** by being natural, professional and personable in the way you are with people

* **Get ready** by taking notice and using your knowledge so that you are prepared for anything

* **Show you care** by being thoughtful in the way you welcome and connect with guests

* **Take action** by showing initiative, taking ownership and going the extra mile

****Your day to day****

Clean guest rooms and/or suites in a timely and thorough manner to ensure total guest satisfaction.

FINANCIAL RETURNS

* Notify supervisor when service is complete so rooms may be sold or occupied. Report any room unable to be serviced to supervisor according to established procedures.

* Report to supervisor needed repairs or unsafe conditions.

* Monitor and control supplies and amenities, and minimize waste within all areas of housekeeping.

PEOPLE

* Promote teamwork and quality service through daily communication and coordination with other departments.

GUEST EXPERIENCE

* Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.

* Report, turn in, and/or log all lost and found items according to established procedures.

RESPONSIBLE BUSINESS

* Clean and service assigned rooms or areas according to established standards and procedures including making beds, dusting, vacuuming, cleaning and sanitizing bathrooms, removing trash, etc. May include cleaning of kitchen area, room refrigerator, coffee maker, cups, glasses, silverware, etc.

* May regularly assist with deep cleaning projects.

* May assist with other duties as assigned.

* May have turndown duties.

****What we need from you****

Basic reading, writing, and math skills. Some housekeeping experience and ability to speak English preferred.

This job requires ability to perform the following:

* Carrying or lifting items weighing up to 50 pounds and pushing and or pulling approximately 200 pounds

* Frequently standing up and moving about the facility

* Frequently handling objects and equipment to maintain the facility

* Frequently bending, stooping, and kneeling,

Other:

* Communication skills are utilized a significant amount of time when interacting with guests and employees.

* Basic reading, writing, and math abilities are utilized often when reading room assignments, completing checklists, replacing room linens and amenities.

* May be required to work nights, weekends, and/or holidays.

**The statements in this job description are intended to describe the essential nature and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job.**

****What we offer****

In return we'll give you a competitive financial and benefits package which includes Medical, Dental, Vision, Disability and Life Insurance, a matching 401k plan, hotel discounts worldwide and much more. We will give you the chance to work at a wonderful hotel with a great team of people.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

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