Hotel Front Desk Agent Job at Doubletree by Hilton Colorado Springs, Colorado Springs, CO

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  • Doubletree by Hilton Colorado Springs
  • Colorado Springs, CO

Job Description

Description

Do you have a passion for service and love to put a smile on people's faces? Then you might be an excellent fit for the hotel front desk agent position on our guest services team! You'll welcome guests, manage their account information, and ensure they have everything they need for an exceptional stay. Job seekers interested in working in a high-energy environment with growth opportunities and flexible hours should start their application today!

Responsibilities

•Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
•Field customer complaints when necessary
•Manage room bookings in-person, online, and through incoming calls, and answer inquiries about guests' needs, including questions about available rooms, amenities, room rates, special requests, and rewards programs
•Connect with the housekeeping department to ensure guest accommodations are ready
•Perform regular bookkeeping duties: make sure hotel guest information is current and correct

Qualifications

•1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred
•Displays impeccable interpersonal, time management, organizational skills, and customer service skills
•High school diploma, GED, or equivalent
•Exhibits working knowledge of Microsoft Office and reservation management systems
•Has experience answering telephone calls and troubleshooting stressful situations Doubletree by Hilton Colorado Springs

Job Tags

Start working today, Flexible hours,

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