Job Description

Salary: See Position Description

Location : Wilson, NC

Job Type: Regular Full Time

Job Number: 201800521

Department: Broadband Communications/Broadband Operations

Opening Date: 03/12/2024

Job Summary/Scope


The hiring range for this position is $45,143.53 (minimum salary) to $62,169.51 (midpoint of range) dependent upon qualifications.

This position is responsible for performing specialized technical duties in the repair, maintenance and installation of the city's fiber optic network. This position will also perform general duties related to the cabling of the city's buildings as required to support Greenlight's inside plant and ITS functions. This position reports to the Outside Plant Operations Supervisor. The purpose of this position is to perform specialized technical duties in the repair, maintenance, construction and splicing of the city's fiber optic network as well as installation of the PON equipment and services as it relates to OSP. Successful performance results in a highly reliable fiber optic communication network for employees and citizens.

Job Responsibilities


Major Duties

• Responds to emergency and non-emergency repair calls regarding all aspects of the city's OSP fiber optic network.
• Performs construction, splicing, and distribution changes of the OSP fiber optic cables.
• Performs tests on the OSP network to trouble shoot problems. Makes necessary repairs on the OSP facilities once problem is identified.
• Assures network is functioning properly before leaving customer site.
• Assists in maintaining inventory and notifies appropriate personnel when OSP materials need to be ordered.
• Attends safety and OSHA compliance meetings; attends training sessions as required.
• Fusion Splices fiber optic drop, mounts splice closures and ONT's, installs routers, Wi-Fi equipment, set top boxes, ATA's and other devices in customer's homes and businesses as necessary to provide all services, current and future, Greenlight may offer.
• Installs cabling, (fiber, COAX, CAT5), and other data / communications cables as required by the service / trouble ticket orders or as assigned by the supervisor.
• Provides customer education on all services and equipment that Greenlight offers during the time of installation or during service calls.
• Performs other OSP functions as directed by the OSP Operations Supervisor.
• Performs other related duties as assigned.
• This position will be subject to call outs to meet service requirements and stand on call duty. Weekend and holiday work may be required as service demands dictate.

Guidelines

• Guidelines include department standard operating procedures, state and local laws, city, state, and federal laws, and regulations. Understands fiber optic construction and maintenance procedures as well as PON network installation. These guidelines are generally clear and specific, but may require some interpretation in application.

Supervisory/Management Responsibility

• None

Minimum Qualifications


Education/Experience Requirements

• Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.
• Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.
• Possession of or ability to readily obtain a valid driver's license issued by the State of North Carolina for the type of vehicle or equipment operated
• Ability to work comfortably and effectively with the public is a must.
• Minimum Requirements for Job Level:
• Must be able to perform the highlighted requirements plus 2 additional from the list below:

1. Correctly install COAX fittings on COAX cable.
2. Correctly mount ONT, power supply, SWRD, NID, audit box and any other equipment necessary to provide basic Greenlight services.
3. Correctly install RJ45 plugs on CAT5 cable
4. Correctly install CAT5 outlet
5. Correctly connect Greenlight video services to TV using COAX, HDMI cables, RCA cables, etc.
6. Correctly install all set top boxes offered by Greenlight
7. Correctly fusion splice fiber drop and tray in NAP and ONT
8. Pull fiber cable and drop in conduits and install locatable mule tape
9. Use locator and be able to locate fiber cable and drop
10. Safely pull power meters and correctly install meter collar
11. Correctly set up, prep and splice fiber cables up to 144 fibers without assistance
12. Correctly set, prep and splice fiber cables over 144 fibers without assistance
13. Correctly use, record and analyze data from DSAM test unit
14. Correctly use, record and analyze data from OTDR test unit
15. Correctly use light source, light meter, POTS test equipment and other general test units
16. Ability to read and understand OSP engineering prints
17. Skilled in operating small directional drill
18. Skilled in operating backhoe
19. Skilled in operating mole (missile) bore
20. Skilled in operating bucket truck and other line equipment
21. Skilled in trouble shooting video, data and voice problems as they relate to OSP
22. Correctly install Adtran units, demark blocks and necessary cabling in commercial customer locations
23. Skilled and certified to climb poles, any height
24. Correctly set up customer's email accounts
25. Correctly install cabling in residential customer's home including wall fish and new outlet installation
26. Move and set up PC's, monitors and desk phones
27. Correctly install patch panels, any size, both rack and wall mount

Knowledge Requirements

• Knowledge of the standards, materials, techniques and equipment used in the installation, maintenance, and repair of OSP fiber optic equipment.
• Knowledge of PON networks and fiber optic transmission.
• Knowledge of department and city policies and procedures and relevant federal, state, and local laws and regulations.
• Skill in the operation of specialized maintenance, test and fusion splicing equipment.
• Skill in operating specialized test equipment and ability to interpret test results. Knowledge in taking and understanding loss measurements. Documents all splicing information and provides to appropriate city personnel.
• Skill in oral and written communication.
• Skill in working with the public, both at customer's homes and in large corporate settings.
• Skill in reading and interpreting engineering drawings for fiber optic networks.

Work Environment/Physical Demands


The work is typically performed while intermittently sitting, standing, stooping, bending, crouching, or walking. The employee frequently lifts light and heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and must distinguish between shades of color. This position requires work on both aerial and buried facilities. Hand digging to install or repair buried cables or replace vaults will be required. The work is typically performed outdoors, possibly in cold or inclement weather but indoor work will also be required. The employee may be exposed to noise, dust, dirt, grease, irritating chemicals or other substances. Installation of the network services will require working from heights, both ladders and bucket trucks, and in confined spaces such as in crawl spaces under homes, businesses as well as attic spaces or small equipment rooms / closets. Splicing fiber optic cable may be performed in a confined splice trailer or other space. The work will often be performed near busy city, state or federal streets and highways. The work requires the use of protective devices such as masks, goggles, and gloves.

The City of Wilson is dedicated to providing unique benefits that meet the needs of our employees and their families, while being competitive and cost effective. We offer the following benefits:

• Paid vacation and sick leave
• Paid holidays (maximum 12 per year)
• Health/dental/vision insurance
• Membership in the North Carolina Local Government Employees' Retirement System
• 5% 401(k) contribution
• Flexible Spending Account (FSA) for medical and childcare expenses
• Paid Life Insurance
• Teladoc (Telemedicine)
• Supplementary benefits including critical care, cancer, accident, medical bridge, long and short term disability and term and whole life insurance.

Job Tags

Holiday work, Full time, Temporary work, Apprenticeship, Internship, Local area, Outdoor, Flexible hours,

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