District Parts/Service Manager (CAL Zone - D6 - South Bay SF) Job at Subaru of America, Inc., San Francisco, CA

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  • Subaru of America, Inc.
  • San Francisco, CA

Job Description

COMPANY BACKGROUND Love. It's what makes Subaru, Subaru. As a leading auto brand in the US, we strive to be More Than a Car Company. Subaru believes in being a positive force in the communities where we live and work, not just through donations but with actions that set an example for others. This is what we call our Subaru Love Promise. Subaru is a globally renowned automobile manufacturer committed to innovation, safety, and sustainability. Since 1953, we have pushed the boundaries of automotive engineering to deliver vehicles that combine performance with utility and adventure. Our company culture is built on collaboration, diversity, and a shared passion for our products. We foster an inclusive environment that encourages employees to bring their unique perspectives and talents. Our goal is to create vehicles that inspire and delight our customers. SUMMARY The role involves acting as a business consultant for Subaru of America, Inc.'s retailer network for parts and service operations. You will work with retailers to ensure excellent customer handling, utilizing warranty and goodwill procedures, achieving sales objectives, and developing profitable parts and service operations. You will also ensure retailers meet all parts and service standards and collaborate with the District Sales Manager to meet sales and customer satisfaction goals. MAJOR RESPONSIBILITIES Understand the technical operating characteristics of all Subaru vehicles. Communicate effectively with SOA, Region, Zone, Retailers, and Customers to resolve non-technical customer issues. Ensure Retailers utilize core programs like PRIME, Subaru Ad Fund, and Care Connect to promote genuine Subaru parts and accessories. Reinforce compliance on returns and claims handling per policies. Analyze and motivate Retailers to maximize profitability by coaching on business plans and sales targets. Review warranty processes, costs, audit compliance, and provide counsel as needed. Improve customer service and Owner Loyalty Program at Retailers, ensuring standards are met and planning for service capacity and profitability. ADDITIONAL RESPONSIBILITIES Collaborate with Customer Advocacy Department to resolve non-technical issues. Road test vehicles with automatic and manual transmissions and manage repair processes. Maintain adequate hearing and vision capabilities. REQUIRED SKILLS & ABILITIES Complete all SOA web-based and instructor-led training courses, including model updates. Adaptability to varying responsibilities and workloads, with a willingness to develop new skills. Certification in Foundations and proficiency with Subaru systems; computer skills in Outlook, Word, Excel, PowerPoint. Knowledge in parts inventory, marketing, financial analysis, and business acumen. Strong interpersonal, negotiation, and presentation skills. Valid driver's license, a clean driving record, and approval as an "Authorized Driver" are required. WORK ENVIRONMENT Lift up to 50 pounds, remote office possible, some evening and weekend work required, with 60-70% travel, including overnight stays. COMPENSATION Base salary ranges from $92,100 to $131,500 annually, with individual pay based on skills and experience. Subaru offers comprehensive benefits including: Medical, Dental, Vision Pension, Profit Sharing, 401K Match Vacation, Holidays, Sick Days Tuition Reimbursement Vehicle Discount Programs #J-18808-Ljbffr Subaru of America, Inc.

Job Tags

Holiday work, Remote job, Night shift, Afternoon shift,

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