Job Description

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in the DC area and Denver, CO. We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.

We're hiring a District Manager in the DMV!

The District Manager is a hospitality leader with a strong ability to inspire and teach others, a passion for fun food, and the management skills to help run a group of shops at Call Your Mother. You’ll be responsible for team development, operational excellence, and driving financial performance across all shops in your area and for contributing to the success of the company at large. You’ll be an inspirational leader for your team, nurture the next generation of leaders at CYM, and do so through our Values (“VIBES”). This role will report to the Director of Operations and oversee the daily operations of multiple locations in the DMV.

Core Values & Expectations:

• Vibrant – Abundantly happy, fun, passionate, playful, and kind
• Integrity – Promotes individuality and respect, Considerate of the brand as they seek to evolve it
• Belonging – Encourages teamwork and promotes an environment of succeeding together
• Energy – Leads with enthusiasm, positivity, encouragement, and confidence
• Seizing The Moment – Takes initiative to grow and improve the business with communication and tools that spread the knowledge

A day in the life of a District Manager at CYM:

• Directly Supervising our Shop General Managers (GM’s) and Assistant Managers (AGM’s) at several locations in the DMV
• Communicate the vision of Call Your Mother to managers and teams and ensure that our vision is executed every day in all of our shops to our highest standards
• Train our managers how to efficiently run the business, make delicious food, hire high performing team members, and serve our communities; including food quality standards, cleanliness and safety, exceptional customer service, and safe and happy work environments
• Teach and work with GM’s to create accurate schedules based upon sales forecasts and plan hiring needs for their shops; Develop an internal succession plan and bench of talent at all levels of restaurant operations
• Teach and work with GM’s to manage inventory systems and order accuracy to eliminate waste
• Alongside the Director of Operations and our Finance team, conduct monthly business reviews to review P&L’s, customer insights and feedback, areas of improvement, and plans to grow restaurant business
• Support GMs in troubleshooting and managing issues related to IT, facilities and maintenance, and any emergencies
• Identify team members with high potential and ensure that training plans are created and implemented in partnership with our training department to help develop our future leaders
• Create and foster an environment of accountability and growth
• Meet and exceed profitability targets through sales, innovation, and finding efficiencies
• Insist on the highest of standards in food safety, cleanliness, organization and preparedness
• Engage in the community by participating in local store marketing events and partnerships
• Be a voice of calm and confidence in high pressure situations and demonstrate leadership through adept problem solving

You’ll be a great addition to the CYM team if you:

• Have at least two years of multi-unit restaurant management experience
• Have an excellent understanding of P&L, COGS, decision making, process improvement, labor/scheduling, training & team development, food quality standards
• Can work flexible schedules and be present for a combination of weekdays, weekends and holidays; you’ll work five days per week with two days off with a schedule driven by the needs of the business
• Posses a natural ability to attract, develop, and retain high performing work teams
• Exhibit outstanding leadership skills and ability to motivate a diverse team in a fast-paced environment
• Are hospitality-oriented and hold a passion for the guest experience
• Communicate clearly and efficiently, Proven coaching and leadership skills for a diverse staff
• Believe in a hands on managing style and be willing to lead by example
• Have excellent written/verbal communication and interpersonal skills
• Have analytical skills to identify trends, make operational decisions, and solve problems
• Can travel to all Call Your Mother locations and spend quality time with each restaurant team
• Can work flexible shifts and schedules, inclusive of weekends and holidays.

You'll love working at CYM because:

• Competitive base salary: $95,000 with 20% quarterly bonus potential
• Creating extraordinary moments for guests
• Contributing to our business with your ideas and feedback
• Supporting and lifting up our communities and neighborhoods
• Mentoring and developing our team
• Being yourself and making genuine relationships with other team members and guests

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.

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