Job Description
Benefits:
- 401(k)
- 401(k) matching
- Bonus based on performance
- Company parties
- Competitive salary
- Dental insurance
- Employee discounts
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Parental leave
- Training & development
- Tuition assistance
- Vision insurance
- Wellness resources
Carter Hospitality is seeking a seasoned Director of Sales & Catering to lead the Sales & Catering department at South Coast Resort & Spa. South Coast Winery Resort& Spa is a full service resort located in the heart of Temecula's Wine Country.
Some Essential Duties Include:
- Maintain and promote a teamwork environment with effective and clear communication amongst co-workers.
- Ensure best client service is being made available through communication amongst the team, cross-training within the department, and appropriate office coverage.
- Set example through professionalism, friendly attitude towards clients and co-workers, timely response to client and co-worker needs, and observance of Sales Office standards.
- Ensure the sales team shares these same ideals.
- Have open door policy for open communication within department.
- Provide opportunities for cross-training, development and growth.
- Be familiar with all areas of the sales department (cross-trained) in order to best service client.
- Perform necessary supervisory functions to effectively and efficiently manage personnel assigned.
- Determine the standards of performance as a basis for review progress of sales department members.
- Ensure hotel meets or exceeds budgeted goals.
- Follow company cross-sell procedures.
- Utilize company database to determine geographic areas for travel agent calls while maintaining top and existing travel agent accounts.
- Organize travel agent month and travel agent appreciation rates for slow months.
- Solicit PR, travel agent and other business through personal calls, trips and networking.
- Maintain and expand targeted media lists/contacts.
- Develop and send informative press releases to targeted lists highlighting all activities and promotions.
- Actively participate in industry and civic organizations, serving as a representative of the company to enhance our knowledge of local operations and activities.
- Maintain and expand Corporate Incentive Program via direct mail, personal visits and phone calls with participants and potential clients to ensure programs success.
- Continue to develop and educate self and staff.
- Aid with group bookings, site inspections and visits as needed.
- Work directly with the General Manager and sales team on the business plan, trimester plan and budgets.
- Manage advertising, direct mail and sales budget, making appropriate recommendations for realignment, when necessary.
- Monitor overall office workflow and make adjustments as necessary.
- Yield rates on a weekly basis with the General Manager, Sales Manager and the Yield/Reservations Coordinator.
- Oversee and ensure the update of the different websites and GDS
- Generate and cross book sales leads
- Monitor progress of the sales team
- Responsible for training sales managers and department heads on appropriate aspects of Cross Selling.
Job Tags
Local area, Flexible hours,