Job Description
Customer Success Operations Manager - Job Description
We’re HCSS. We’re a software company based in Sugar Land, TX, and we provide innovative solutions for the construction industry that help streamline their operations. Our mission at HCSS is helping customers achieve excellence through our proven, customer-centric, end-to-end solutions and exceptionally helpful service while providing a great life for our employees. With this mission at the forefront of everything we do, we’re recognized as a pioneer and leader in our market and nominated the “Best Companies to Work for in Texas” 15 years in a row.
WHO WE NEED:
The Customer Success Operations Manager will be critical in optimizing our customer success processes and ensuring a seamless customer experience. This role involves working closely with the Customer Success team to analyze data, independently develop and implement operational strategies, and support our customer base's overall growth and retention.
Qualifications:
Additional Attributes:
WHAT YOU’LL DO:
The Customer Success Operations Manager will own the processes that the Customer Success department uses to prioritize work with specific customers, accurately identify at-risk accounts, and quantitatively measure the value of specific workflows and actions regarding improved renewal rates, product adoption, and customer goal attainment.
Operational Support:
Data Analysis and Reporting:
Customer Onboarding and Engagement:
Process Improvement:
Customer Feedback and Advocacy:
BENEFITS & PERKS:
Our mission statement is to provide a great life for our employees. We believe happy employees make for a better company, so we care for them. Here are a few of the perks we offer:
*For remote candidates, occasional travel to our office is required
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