Job Description

Job Title: Call Center Customer Service Assistant

Location: Miami FL

Department: Customer Service

Reports To: Call Center Manager

Job Type: Fulltime

Job Summary: The Call Center Customer Service Assistant is responsible for handling customer inquiries complaints and service requests via phone email or chat. This role requires excellent communication skills a friendly and professional demeanor and the ability to resolve issues promptly and accurately.

Key Responsibilities:

• Respond to customer inquiries and provide accurate information regarding products and services.
• Handle and resolve customer complaints in a courteous and professional manner.
• Process orders returns and exchanges according to company policies.
• Identify and escalate complex issues to appropriate departments or supervisors when necessary.
• Provide feedback on recurring issues to help improve customer service processes.
• Stay updated on product knowledge and company policies to provide informed assistance to customers.
• Meet or exceed performance metrics and targets set by the call center management.
• Assist in training new team members when required.

Qualifications:

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong problemsolving abilities and attention to detail.
• Proficient in using customer service software databases and tools.
• Ability to multitask and manage time effectively.
• Flexibility to work various shifts including evenings weekends and holidays if needed.

Benefits:

• Competitive salary
• Health dental and vision insurance
• Paid time off and holidays
• Opportunities for career advancement
• Comprehensive training programs

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