As a Bilingual Teller II at Enterprise Bank & Trust, the candidate is responsible for managing various banking transactions, providing exceptional customer service, and promoting bank products and services. Utilizing strong math and interpersonal skills, they ensure accuracy in transactions while adhering to banking laws and regulations. This position emphasizes community support and offers professional growth opportunities within a diverse work environment.
Candidate must be fluent in English and Mandarin/Cantonese
Enterprise Bank & Trust was founded in the spirit of entrepreneurship and community. From the small mom-and-pop coffee shop to the large construction company that employs local people, our goal is to help businesses succeed and our communities thrive.
With offices in Arizona, California, Florida, Kansas, Missouri, New Mexico, Nevada and Texas, we’re strong, growing and committed to supporting the communities we serve. We extend this commitment to the community to our associates, offering annual paid volunteer time off and charitable-matching opportunities. Voted a Best Bank to Work For by American Banker for multiple years, we offer our associates an array of benefits and the opportunity to chart their own career path with us. Join us in the pursuit of our mission to guide people to a lifetime of financial success, and enjoy a career filled with professional growth opportunities, interesting colleagues and the satisfaction of supporting our communities.
Together, there’s no stopping you!
Summary:
Handles all phases of teller duties, including deposits, withdrawals, check cashing, loan payments, etc. Is cross-trained in and is able to perform personal banking activities consisting of offering a full range of banking products and services as well as providing efficient and quality customer service.
Essential Duties and Responsibilities:
Handles multiple transaction types such as, accepts checks for cash and deposit, verifies cash, endorsements, and issues receipts; accepts deposits including bulk coin/currency, savings and checking deposits, issue cashier checks, and currency orders and shipments
Maintains proper cash levels in drawers and is responsible for keeping cash secure
Responsible for daily balancing of cash drawer
Responsible for handling over/short account in acceptable approved manner
Responds to clients’ needs and inquiries in a courteous and friendly manner
Ability to balance ATM, Vault, Coin and cash GL Accounts
Performs minor account maintenance tasks, as trained and assigned per branch needs, including but not limited to, address changes, debit card maintenance & check ordering
Refers customers to an internal team of experts when additional financial goals and needs are recognized
Educates clients on bank technology, such as mobile and online banking, ATM and ITM
Assists branch and fellow team members by achieving goals and sharing responsibility of daily tasks
Ensures safe and sound banking practices, including adherence to all applicable laws and regulations
Assists with online banking initial enrollment & assists clients via Q2 Assist
Identify additional client needs and make recommendations through proactive conversations with clients: Define features and benefits of products/services, as well as provide customers with information on rates, service charges, restrictions and other related information
Performs check backs
Assist in opening and closing the branch, following procedures set by corporate security
Performs other miscellaneous duties as assigned
Qualifications:
Strong math and problem solving skills
Excellent interpersonal and customer service skills with the ability to cross sale products and services
Must maintain confidentiality of client transactions and bank records
Team-oriented, possess a positive attitude and work well with others
Strong oral and written communication skills
Ability to operate standard office equipment, such as, computer work stations, typewriters, calculators, and copier
Ability to prioritize; handle multiple tasks; and work independently
Strong organizational skills and detail-oriented with high degree of accuracy
Thorough knowledge of bank operations, products, and services offered at the bank
Knowledge of banking laws and regulations including the Bank Secrecy Act
Supervisory Responsibilities:
None
Education and/or Experience:
High school diploma or equivalent
Minimum one year banking experience required
Customer service experience required
Experience working in an environment with individual and team goals preferred
Computer and Software Skills:
Skilled in operation of a personal computer, including Microsoft Word and Excel.
Google Suite
IBS
Salesforce
Certificates, Licenses, and Registrations:
None
Equal Opportunity Statement:
Enterprise Bank & Trust is committed to helping individuals with disabilities participate in the workforce and ensuring equal opportunity to apply and compete for jobs. If you need an accommodation in order to apply for a position at Enterprise Bank & Trust please contact Human Resources at hr@enterprisebank.com .
Enterprise Bank & Trust is committed to managing our business and community relationships in ways that positively impact our associates, clients, and the diverse communities where we work and live. We are proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, sexual orientation, gender identity or protected veteran status and will not be discriminated against on the basis of disability. All employment offers are contingent upon the applicant successfully completing both drug and background check screenings. If you would like more information about your EEO rights as an applicant under the law, please click HERE .
bilingual teller, customer service, banking transactions, financial services, community support, cross-selling, cash management, bank operations, Mandarin, Cantonese
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