Job Description

We are currently looking for an Attractions Ticket Agent to join our team at the legendary Queen Mary. The Attractions Ticket Agent is responsible for selling admission tickets while providing the highest level of service possible in an efficient, courteous and professional manner.

QUALIFICATIONS:

• The ideal Attractions Ticket Agent will have at least one year of experience in a customer service environment, exceptional communication skills, and enjoy working in a fast-paced environment.
• We are looking for positive, upbeat individuals who have a passion for delivering excellent service.
• High school degree or equivalent
• Basic computer skills
• Ability to perform job functions with attention to detail, speed and accuracy
• Must possess basic math skills and have the ability to handle money
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Must have the ability to work a varied schedule that may include evenings, nights, and weekends
• Previous ticket system experience a plus!

JOB RESPONSIBILITIES:

• Greeting guests in a warm and friendly manner, acknowledging them upon arrival
• Making reservations and selling guided tours
• Collecting payment and providing change in a timely and courteous manner
• Balancing end-of-day paperwork, including cash, credit cards, and discount coupons with minimal errors, overages or shortages
• Answering questions about the Queen Mary, tours and guided tours
• Interacting with crew members in a professional manner, assisting other departments with necessary information
• Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
• Managing and resolving all guest complaints and compliments in a professional and courteous manner
• Listening and responding to guest inquiries using a positive, clear speaking voice
• Maintaining an up to date working knowledge of all property amenities as well as any special events

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